To activate Maya: Go to your Twilio Console → Phone Numbers → (725) 224-5752 → Voice Configuration → set the webhook URL to the value above. Or, if TWILIO_ACCOUNT_SID and TWILIO_AUTH_TOKEN are set in your environment, click the button below to update automatically.
Maya is EIG's Automation phone receptionist. She answers every call 24/7, introduces herself as an EIG representative, qualifies callers by asking about their Medicare status, zip code, and what they need — and routes them to the right person. She can answer common Medicare questions in plain English and captures all caller info as leads in your pipeline.
After hours: Maya still answers every call. She handles Q&A but takes messages instead of transferring. All after-hours messages are flagged for priority callback.