EIG
HQ
Pipeline
Dashboards
Team
AEP War Room
π Daily Report
π Re-score Clients
π― AEP War Room
Loading...
Annual Enrollment Period β September 1 through December 7
β οΈ Add Plan Change Alert
π€ Auto-Assign Clients
π Audit Log
AEP Starts
β
Sep 1
AEP Ends
β
Dec 7
Review Progress
0%
0 of 0 reviews completed
Total Clients
β
AEP eligible
Reviews Done
β
this year
Reviews Pending
β
need attention
High Risk
β
likely to switch
Carrier Alerts
β
plan changes flagged
Client Reviews
Carrier Alerts
Agent Workload
Audit Log
All Risk Levels
Critical
High
Medium
Low
All Statuses
Review Pending
Review Done
All Agents
Client
Carrier
Risk
Outreach
Assigned Agent
Review
Loading clientsβ¦
β οΈ Plan Change Alerts
0
+ Add Alert
Loading alertsβ¦
π Agent Review Load
π€ Auto-Assign Unassigned
Loading workloadβ¦
π CMS Outreach Audit Trail
β» Refresh
Date/Time
Client
Type
Direction
Status
Agent
Message
Click "Audit Log" tab to load.
Start AEP Review
Loading client detailsβ¦
Γ
Loadingβ¦
Log Outreach Attempt
Client
Γ
Outreach Type
π± SMS Text
π§ Email
π Phone Call
π Internal Note
Status
Sent
Delivered
Responded
No Answer
Left Voicemail
Failed
Notes (optional)
Add Plan Change Alert
Flag carrier plan changes that affect enrolled clients
Γ
Carrier *
Plan Name
Change Type
Benefit Change
Premium Increase
Plan Discontinuation
Network Change
Formulary Change
Other
Severity
Low
Medium
High
Critical
Description *
Affected County (optional)
π AEP Daily Progress Report
Loadingβ¦
Γ
Generating reportβ¦